What to do in a crisis

The important thing is that a person experiencing a crisis is able to express their thoughts and feelings in a safe space and is supported.


What to do in a crisis

How a crisis can be resolved will vary depending on the person’s wishes and needs.

Some people find that a conversation with a person that they trust can be helpful, whilst others feel that they need to visit their local emergency department, book an emergency GP appointment, a counselling session or use a helpline.


There are a number of dedicated support lines that are open all day, every day where you can speak to someone confidentially about any difficulties you might be having.

Samaritans: available over the phone 24 hours a day, 365 days a year. Call them on 116 123 for free. Samaritans also offer a free text service.

C.A.LL Helpline: offers emotional support and information/literature on Mental Health and related matters to the people of Wales.

Young Minds: text the YoungMinds Crisis Messenger, for free 24/7 support across the UK if you are experiencing a mental health crisis. If you need urgent help text YM to 85258. All texts are answered by trained volunteers, with support from experienced clinical supervisors

Young Minds also offer a helpline for parents and guardians: 0808 802 5544.

Papyrus: for people under 35 and those supporting them Papyrus offer a Hopeline which can be contacted on 0800 068 4141.

CALM – campaign against living miserably – a helpline for men in the UK who are down or have hit a wall for any reason, who need to talk or find information and support. We’re open 5pm–midnight, 365 days a year: 0800 58 58 58.

Suicidal thoughts

Staying Safe from suicidal thoughts is a platform that offers compassion, kindness and easy ways to help keep people safer from thoughts of harm and suicide, seek support and discover hope of recovery through powerful videos from people with personal experience.

Visit the website and access their free videos and tools

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